Missed calls in a Call Queue are not shown in the individual history of the members, because the call never “reaches” their device if they are not selected to answer it. This is a known limitation in Microsoft Teams.

How to solve this behaviour?

Currently, there is no native option for each agent to see all missed calls from the queue in their personal history. However, there are alternatives that can mitigate this behaviour:

• Play an informational message, providing an email address for enquiries.
  "You have called the Corporate Telephony service at the Polytechnic University of Madrid. We are currently unable to assist you, but you can request support through our helpdesk at https://soporte.upm.es or leave us a message at telefonia@upm.es. We apologise for any inconvenience."
• Forward to a voicemail, where the unanswered call can be recorded.
• Forward to another number, of any category (Teams, Cisco or mobile).
• Forward to another call queue.
   

What can be requested through Support Service?

As both of a call queue are modified from the main Teams console, it is necessary to open a support ticket to apply any of the above configurations.