[Students]
If you do not remember your email account, the system will tell you which one it is and since when it has been created in:
If you don't remember your password, you can recover it at:
In both cases you have to enter your ID and your university PIN. The PIN is made up of 4 digits that initially correspond to the day and month of birth (DDMM). If you do not remember the PIN, you must check it at the Student Secretary's Office of your Centre.
[Staff]
If you do not know the password, you can recover it through the following page
https://cuentas.upm.es/olvido/personal
Where to identify your identity you are asked for some data (DNI, date of birth, payroll, ... The payroll data that is requested, even if you cannot consult it in Politécnica Virtual, could be obtained from any recent bank statement. Any of the last three payrolls is valid.
This procedure is only valid for administrative and service staff and teaching and research staff. If you belong to another group (OTT staff, staff in research projects, etc.) or have any other incident in the process, please start a support request.