Instructions

Please note that through this channel only requests related to the university's electronic office (https://sede.upm.es and https://gsede.upm.es) and the procedures and applications initiated there are handled.

If your problem is related to online payment in the electronic office, please use the following link: 

https://www.upm.es/atencion_usuario/lista.upm?grupos[]=130

• Only technical problems are handled through this channel

• Check the technical requirements indicated below.

• Describe the problem as fully as possible, e.g. the steps you have followed up to the problem.

• Indicate any error messages that are displayed.

• Indicate the details of the computer you are accessing from (Operating system version, browser version, type of certificate you are using to access).

• If possible, attach a screenshot.

If you need information about how to carry out an electronic signature, you can find it at https://firmaelectronica.gob.es/

Warnings

To access the electronic office you must have:

• UPM credentials: to use this access you must have a services account from the Polytechnic University of Madrid, and enter your username and associated password, or,
• A recognised and valid electronic certificate. The most common are those from FNMT or the DNIe; if you have another, you can check if you can access with it at https://valide.redsara.es/valide/validarCertificado/ejecutar.html
  • The Autofirma application. You can download it at http://firmaelectronica.gob.es/Home/Descargas.html
  • Check that your Autofirma installation is correct by carrying out a test signature at https://valide.redsara.es/valide/firmar/ejecutar.html 
     

Some procedures can be processed using UPM credentials and for others it is necessary to have a recognised and valid electronic certificate.

Form

To make a request, please fill in the following form: Electronic Office incident form